1. Logging In

• Go to orders.bcjexport.com
• Log in using your Replit account (click "Log in with Replit")
• Once logged in, you will be taken directly to the Retail Customer Portal

2. Dashboard Overview

• When you first land on the portal, you will see:  orders and invoices belonging to your customer group (e.g., if your Customer Group is A, you will only see your Group A orders that consist all your personal customers by their name and orders )

      -Header

• BCJExport logo on the left
• "Retail Customer Portal" title in the center
• Your name and customer group (e.g., "Welcome, John Smith — Customer Group Name") below the title
• Logout button on the right

       - Summary Cards (6 cards across the top)

• Total Orders — Total number of active orders for your account
• In CAD — Orders currently in the CAD design phase
• In Production — Orders currently being manufactured
• Completed — Orders that have finished production
• Shipped — Orders that have been shipped
• Outstanding — Your total outstanding balance in dollars

These cards give you a quick snapshot of where all your orders stand.

3. Navigation Tabs

Below the summary cards, you will see three tabs:

• Orders — View and manage all your orders (with count)
• Invoices — View your invoices and payment status (with count)
• Gallery — View finished product photos (with count)

Click any tab to switch between views.

4. Orders Tab

4.1 Searching and Filtering

• Search Bar — Type to search orders by order number, reference number, customer name, or style number
• Status Filter — Use the dropdown on the right to filter orders by status (e.g., "Approved", "In Production", "Shipped")

4.2 Order Cards

Each order is displayed as a card showing:

• Order Number (e.g., #10113) with a colored status badge (e.g., "Jeweller", "Approved", "Shipped")
• Priority Level — If the order is High or Urgent priority, a highlighted badge appears next to the order number
• Reference Number — Your reference/customer order number
• Customer Name — The customer name on the order
• Product Details — Product category (e.g., "Earring"), metal details (e.g., "Yellow 14K Gold")
• Order Date — When the order was placed
• CAD Approved Date — When the CAD design was approved (if applicable)
• Shipping Estimate — Expected shipping date
• Progress Timeline — A visual step-by-step tracker showing where the order is in the production process

Production Progress Steps:

1. Pending Approval

2. CAD Request

3. CAD For Approval

4. CAD Completed

5. Cust CAD Approved

6. Approved

7. Resin Wax

8. Casting Re-Casting

9. De Spruing

10. Prod. Controller

11. Grinding

12. Jeweller

13. Pre Polish

14. Choosing

15. Setting

16. Polishing

17. Plating

18. Finishing

19. Engraving

20. Quality Control

21. Completed

22. Packaging

23. Shipped

Completed steps are shown with filled green dots; future steps are shown with gray dots.

4.3 Viewing Order Details

Click on any order card to expand it. The expanded view shows:

• Due Date — The order's due date
• Priority — If set to High or Urgent
• Quotation — The quoted price for the order
• CAD Approved By — Who approved the CAD design
• Notes — Any notes attached to the order

4.4 Order Photos

Below each order card, you will see thumbnail images:

• "Ref" badge (blue) — Reference photos attached to the order
• "Done" badge (green) — Finished product photos taken after production

Click any photo to view it in full size. Click outside the photo or the X button to close.

4.5 Approving CAD Designs

When an order reaches the "CAD Completed" status, you will see two buttons:

• CAD Approved (green button) — Click to approve the CAD design. The order will move forward to production.
• CAD Not Approved (red button) — Click to reject the CAD design. A text box will appear where you can type your feedback. Click "Submit Feedback" to send your comments back to the design team.

This is an important step — production cannot begin until you approve the CAD design.

5. Submitting a New Order Request

Click the gold "+ Order Request" button (centered below the summary cards) to submit a new order.

Order Request Form Fields:

Basic Information

• Customer Name (required) — Select your customer name from the dropdown.  To add new customer 
• Reference / Customer Order # — Your internal reference number for this order

Product Details

• Product Category — Select the type of jewelry (Ring, Earring, Pendant, Bracelet, etc.)
• Quantity — How many pieces you need

Metal Specifications

• Metal Type — Gold, Silver, Platinum, etc.
• Metal Color — Yellow, White, Rose, etc.
• Metal Purity — 10K, 14K, 18K, etc.
• Size — Ring size or other measurements

CAD Source

• CAD Source — Select "by Cust" if you are providing the CAD file, or "by BCJE" if BCJExport will create the design

Centre Stone (optional)

• Toggle Yes/No to indicate if the piece has a centre stone
• If Yes, fill in: Type, Shape, Clarity, Color, Cut, Size, Carat Weight, and Quantity
• You can add multiple centre stones by clicking "+ Add Centre Stone"

Side Stone (optional)

• Toggle Yes/No to indicate if the piece has side stones
• If Yes, fill in: Type, Shape, Clarity, Color, Cut, Size, Carat Weight, and Quantity

Other Fields

• Priority — Select Normal, High, or Urgent
• Notes — Add any special instructions or comments
• File Attachments — Click "Attach Files" to upload reference images, CAD files, or documents

Click "Submit Order Request" to submit. The order will appear with a "Pending Approval" status.

6. Invoices Tab

Click the Invoices tab to view your invoices.

Summary cards at the top:

• Total Invoiced — Total dollar amount of all invoices
• Total Paid — Total amount you have paid
• Outstanding Balance — Remaining balance due

Each invoice card shows:

• Invoice Number (e.g., #INV-001)
• Status — Paid (green), Unpaid (amber), Draft (pink), or Cancelled (red)
• Line Items — List of orders included in the invoice
• Invoice Date — When the invoice was issued
• Total Amount — The invoice total
• Due Date — When payment is due

7. Gallery Tab

Click the Gallery tab to see finished product photos from all your completed orders.

• Photos are displayed in a grid layout
• Each photo shows the order number, reference number, and product category
• Use the search bar to filter photos by order number, reference number, or customer name
• Click any photo to view it in full size

8. Logging Out

Click the Logout button in the top-right corner of the header to sign out of the portal.

Quick Reference

What you want to do  - Where to go

Check order status  -  Orders tab, find your order

See production progress - Orders tab, look at the progress timeline

Approve a CAD design - Orders tab, find order with "CAD Completed", click "CAD Approved"

Reject a CAD design - Orders tab, click "CAD Not Approved", add feedback

Submit a new order - Click "+ Order Request" button

View invoices - Invoices tab

Check outstanding balance - Summary card "Outstanding" or Invoices tab

View finished photos - Gallery tab or photo thumbnails on each order

Search for an order - Use the search bar on the Orders tab

Filter by status - Use the status dropdown on the Orders tab

BCJExport Co Ltd — Jiyaa Jewelry Manufacturing System